Thanks! If this all sounds interesting to you, keep reading to get the full breakdown of SpiderOaks service, and be sure to check out our list of the best online backup services. Finally I decided not to use it. To ensure the most accurate results, we ran both the upload and download twice, and included the average time of each in our results below. Not had a good experience with SpiderOak One. The product will be officially discontinued on March 4th, 2021. : on an older 128 GB MacBook Air, it was just over 10 GB. Thus, if youre especially concerned with the security and anonymity of your data, then SpiderOak ONE is an excellent choice for a backup storage service. Last, I like its Zero Knowledge privacy environment. This means that you should seriously consider using one of the best password managers to ensure this doesnt happen. Unfortunately, you can only sync files and folders that are included in your regular backup process, which is a bit of a limitation. The mobile apps are very limited in capabilities. Firefox and Chrome are two market leaders among browsers, but which is the better fit for you? Read on for more, 50+ users, Cloud storage and syncing service pCloud is reasonably priced, supports all major platforms, and offers an extra secure option, but it's not as I still store files online, though. Unfortunately Sync.com does not sync folders on your mobile either, but they do support photo backup. What is worse imho, is that their support team said Oh yes, that is a known bug. SpiderOak ONEs desktop client runs on Windows, Mac and Linux, and it also has mobile apps available for both iOS and Android. However, this is just in theory, as its rare for speeds to reach maximum capacity in this way, especially because actual connection speeds can vary depending on the network load. With its sleek interface and excellent security features, Icedrive seems Its worth noting that files youve placed in one of your share rooms does not enjoy this level of encryption, as they are not protected by your encryption key. Press J to jump to the feed. Should you wish to delete anything youve backed up, simply select the item and click the remove button. Support is no help (Reinstall it?) and they say it takes a long time because I have a lot of files. Glad ive left them. It is the number of files that count: its a big difference if you have 1000 or 50000 files to sync in 27GB (or what ever disk I/O operation is in question). Facebook Twitter LinkedIn Tumblr Pinterest Reddit WhatsApp. Among the missing features are image-based, mobile backups and hybrid backups, as well as multi-threading and a courier-recovery service. While I realize they have some detractors and haters, anything with one million plus downloads is going to have some unresolved issues. Youre provided with a download link for each share room you create, and each room can contain one or multiple folders from your backed up data. #6 SpiderOak One Review Best Storage and Backups for Security. SpiderOak Groups has two basic modes for backing up data. This is a known issue but doesnt seem to be on anyones roadmap to acknowledge or fix. Depending on the plan you choose, SpiderOak ONE has a price tag ranging from $6 to $29 per month, or $69 to $320 per year. Although we wouldve liked to see the initial upload happening a bit faster, our test was performed from the other side of the planet from SpiderOak ONEs data centers, so this delay is not entirely surprising. Although this is excellent for ensuring that a data breach on the server doesnt compromise your account, it also means that theres no way to reset your password in the case that you forget it. As always, thank you for reading. Overall easy to use, but its not possible to restore or retrieve large files such as videos if needed. I signed up for the unlimited plan as I routinely have a lot of data on my drives. Theres also command-line control of the backup process, allowing advanced users to entirely bypass the user interface and perform direct commands such as initiating backups, changing the schedule and retrieving information about your storage space. SpiderOak is a little different though since SpiderOak does not have the encryption keys to the data at all and only users have the keys to decrypt their files. Press question mark to learn the rest of the keyboard shortcuts. This space is protected by a password, which youll have to give out to anyone you wish to share with. However, information may be shared in certain specific circumstances, such as with authorities to comply with a law, with trusted third-party partners, with another company in the event of a merger and with the admins of other SpiderOak products, like Semaphor. SpiderOak ONE Backup review conclusion. SpiderOak support (Warren) stated they are not a cold storage platform and only used for active data. Spideroak 5 has deteriorated to the point it is unusable. Backing up a new computer can literally take weeks. To set up your backup plan with SpiderOak ONE, you first need to head over to the backup tab (shocking, we know). That said, both its security and privacy are top notch, despite lacking two-factor authentication. Unlike SpiderOak, you can upload, edit and save, not just access files on your desktop and mobile devices as well. So my money is going elsewhere. If you're not a frequent CLI users, be aware that some things can only be done from the command line such as old version purges. They seem to be spending resources on other projects (Semaphore, Encryptr) which doesn't help solve many of the long-standing gripes people have with the service. By selecting these, youre basically just selecting the default Windows libraries, so if youre not using this structure for your files already, theyre not going to do much. Fundamentally better solutions for keeping your information secure. SpiderOak also has an enterprise version which for the most part functions similarly to the regular SpiderOak ONE. It allows me to sync/backup any folder in my computer. The intersection of technology, privacy, and freedom in a digital world. SpiderOak Version 7.0 introduces both aesthetic changes and under-the-hood improvements. It allows me to sync/backup any folder in my computer. Icedrive is a promising newcomer to the cloud storage scene, focused on privacy and security. As noted under Good, recovery can be slow. The only thing the Android app can do is provide a clunky interface for downloading backed up files. Last Updated on May 7, 2020. Like with security, we have practically no complaints when it comes to SpiderOaks privacy. Client can seem to hang, progress notifications are not terribly descriptive. SpiderOak used to be great but their service has bombed with backup slowing down significantly recent times. SpiderOak has a new time-limited offer for you! I've resorted to using Syncthing for all my folder syncs and just to backups from my various SpiderOak clients. Here youll see an overview of all the files on your device, and you can select or deselect anything to either add it to or remove it from your backup library. My workaround for the Android issue is to sync my files from our phones to a machine on my LAN and then they get backed up to SpiderOak from there. The most secure sync solution I could find so far. It has a known bug in that the client often locks USB drives so you cant safely remove even though Spideroak is not supposed to be interacting with that drive or with anything on it. And just to get a file downloaded takes several nginx timeouts and real patients. There is no centralized metadata database, as this is stored locally on your device rather on the companys servers. I know I jumped on their unlimited plan special for World Backup Day. How to Access the Deep Web and the Dark Net, How to Securely Store Passwords in the Cloud, MP4 Repair: How to Fix Corrupted Video Files in 2019, Best Cloud Backup for iPhone in 2021: Ditching iCloud, What Is Data Lifecycle Management? Theres no chat or phone support available, so youre left with sending an email request and waiting for a response. The web client functions in a similar way to the mobile apps, only allowing you to manage your devices and data, plus download your backed up content. 4 talking about this. Biz & IT SpiderOak: Dropbox for the security obsessive SpiderOak is a cloud storage provider that tries to address privacy concerns Andrew Cunningham - Apr 4, 2012 1:00 pm UTC Just remember SpiderOak is currently stating: It would seem that you want a cold storage service, followed by SpiderOak One does not do what you are calling on it to do and for that reason we cannot provide additional support and remember I am only backing up my data. And certainly what theyre attempting is very ambitious and extremely complicated. Windows app is buggy, its like they release updates without testing it at all LOL. I find it incredible that they knowingly allow their system to operate with a fault that can cause harm to their customers data. New comments cannot be posted and votes cannot be cast. Otherwise SpiderOak ONE might end up devouring all your data very quickly. Training & Development - Pptx Download - CiteHR 6 GB account. Despite missing some features, such as hard drive cloning and a courier-recovery service, SpiderOak ONE is still a feature-rich service. SpiderOak provides collaboration tools with unparalleled security to protect your data. It backs up every version of my files, and deleted files can be found in its recycle bin. They're now saying things like VM images aren't good candidates for backups for, iirc, storage and performance reasons, so presumably their dedupe works on the entire file, not blocks. I got the interface to stay up longer by un/reinstalling SpiderOaks One application. Luckily, SpiderOak ONEs implementation of private end-to-end encryption means that the service is zero knowledge, meaning that even if the U.S. authorities flex their muscles and decide to force the company to disclose information, SpiderOak is physically incapable of decrypting your backed up data. They recently had some sales on storage so I bit the bullet and dived into paid storage, up until now Id been on the free plan with just a few GB. Tresorit cloud storage offers excellent business security, but it comes at a price. One then has the voice of terminating the entire process and starting over, or sitting and waiting sometimes for hours to see if the process will complete. Of all the folks offering online storageSpiderOak is reasonably priced with the best privacy policy. . It can always be a difficult thing to introduce changes to pricing and plans for The first years was good, then I started to have to rebuild devices and the services just devolved to where it is today: I cannot upload/download anything. The promo code to enter on your account page to upgrade to Unlimited is: unlimited4vpnreviews.. To test this, we uploaded and downloaded a 3.51GB folder filled with various file types, including text and video on a 25 megabit/1.5 megabit connection. Although we wouldve liked to see either a chat or a phone option, the quick and helpful nature of the response to our email query does go some way to make up for this. If you want or need advanced levels of security, SpiderOak is an excellent choice. Its not 27GB the problem. Avoid. SpiderOak ONE is a super-secure online backup provider with a host of features more common to cloud storage, including file sync and sharing. If this is a feature you require, consider checking out CrashPlan instead. When a file is changed or removed, SpiderOak keeps a permanent record of the file, allowing you to restore past versions at any time. It's end-to-end encrypted, priced well, has the usual synced folder, and will also backup any directories marked with the option to sync them across devices. You will be disappointed. Have looked at other ones that claim to be zero knowledge. Tom McFarlin (@tommcfarlin) August 29, 2013 My current setup as mentioned is the free Dropbox plan (with which I have 6.2GB of space), and a SpiderOak Hive subscription for 100GB. SpiderOak ONE is a backup solution focused especially on security and privacy, featuring great encryption, a zero-knowledge policy and a clear-cut privacy statement that includes few vague statements and caveats. Ive spent many thousands of hours assisting them troubleshoot their own product, many times finding the solution or workaround before they did. However, I dont know a single person who uses it. Speed is one of the most critical features of a backup service because it can make the difference between a solid user experience and a terrible one. But the same thing happened. You can also choose to hide or show the full file paths for an easier overview of where exactly the files came from on the original device. SpiderOak ONE is a super-secure online backup provider with a host of features more common to cloud storage, including file sync and sharing. Additionally, when trying to download files from the SpiderOak servers through the WEB interface I have never been successful. On the left-hand side of the screen, youll see some of the most common categories of files, including movies, pictures and music. Luckily, SpiderOak ONE offers a 21-day free trial with 250GB of storage capacity, which lets you thoroughly test the service before spending any money. I have had a good experience with SpiderOak and recommend it. SpiderOak ONE offers top-notch security features and flexible backup and sharing options, but it's more expensive than the competition. Tresorit was really nice but pricey as hell when I last looked. I think they also didn't support some of the OSs I use. However, if your device has limited resources or your connection has a data cap, youll probably want to change this to a scheduled backup. Customer Service as others have pointed out is pretty worthless. SpiderOak ONE Review. In fact, SpiderOak ONE tops our list of the best online backup for Linux. Your email address will not be published. Been using SpiderOak for 6 months and still have been unable to get this service to do *anything* at all. It's like a fully encrypted rsync to cloud storage and works with most of the OSs I use. Over-subscribed? It might spend days trying to do an initial sync (support say: reinstall). Sucky. These sellers often have stellar reviews, and my one review isn't going to make a difference to anyone looking. You can choose one of the predefined intervals ranging from every five minutes to every 48 hours or set a specific time of day or day of the week that you want backups to run. No files are lost. SpiderOak's Semaphor offers snappy, secure messaging capabilities for teams, but it does not support integrations, audio or video calls, nor does it offer much in the way of customization options. The service has deteriorated over the years, becoming slower and almost unusable. That said, the ability to sync and share files across devices and with other people is a great inclusion more commonly found withing our best cloud storage review software. SpiderOak ONE Review. I signed up in April 2010. Backing up and restoring your files is the main purpose of SpiderOak ONE, and it does this well, despite some missing features like image-based and mobile backups. For this reason I moved to sync.com and have not regretted it. SpiderOak is a great product but DropBox is A LOT better syncing files, the dropbox folder is limited but it work PERFECT, in my case 0 BUGS. However, it collects some personal metadata relating to your account and payment details, primarily for billing and quality control purposes, as well as to help the company with further development of the service. The only real difference between the two is that enterprise users gain access to a separate Groups application (as well as an accompanying web dashboard) that lets them set up additional users and groups and manage them from a central administrator account. 0 2 4 minutes read. Lucky you! I also had the occasion to try to restore deleted files, and it worked just fine. I then moved to sync.com and are still with them - although I do worry about their security based on some of the posts I've read. If a sync service is something youre after, but you dont need the core backup functionality of SpiderOak ONE, then pCloud and Dropbox are good options, and you can check out the Dropbox free trial to see if its for you. You can also pause your uploads and clear the queue, should you need to stop the backup process or cancel it entirely after its begun. Sometimes I've had it just hang for days. If continuous backup is turned off, you can use the run now button in the bottom-right corner to initiate the upload, or simply wait for the scheduled time. Here you can see a tree structure of your entire device, and theres also a handy button for hiding system files, which is nice because these types of files can result in a lot of clutter, making it difficult to find what youre looking for. That said, it does what it needs to do, so we cant complain too much. Finally, I dont think the UI is that bad like most users tend to say. This is all from the top of my head: Clients for most of the platforms I use. For new users it can be difficult to understand exactly what goes where, which leads to a somewhat confusing user experience. If you move over the the activity subtab, youll see a detailed breakdown of all the files being uploaded, their size and how far along they are. The SpiderOak download especially performed at a lightning-fast speed, which we attribute to the files being compressed server-side, making the actual download quite a bit smaller than it would first appear. I tried to reinstall it. A couple times they had me delete my account and start a new one (which failed the same way and we had to create another one and another one until we isolated the bug). To restore or manage your backed up data, you will need to open the manage tab. We received a response in 10 hours, which is not bad at all, as our request was sent outside of opening hours, and was answered within just 10 minutes of the support department opening for business in the morning. Its just super buggy, which is sad because it would have been a really good service. A while ago I had SpiderOak and it was a mess. But they stopped support for XP so my XP computers cant backup/synch anymore to bad I have a few which I have to keep, cause the things I use them for can not be run in Windows 7-10 . Tech support has never been able to fix any of the issues Ive contacted them about, nor have they implemented any product improvement suggestions Ive made. When logging in to the web client or mobile app, your password isnt stored anywhere on the companys servers, but rather temporarily stored in its memory. I cant agree more with Richard H , thats the perfect summary of what I experienced during the past 3 years myself too. I have seen a couple of file names listed, just with a file size of zero. Going back to the privacy policy, it states outright that no personal information about users is sold to third parties or shared with advertisers. Although theres no plan that offers unlimited backup, the 2TB and 5TB plans (priced at $14 per month and $29 per month, respectively) are so large that youre unlikely to ever run out of space, unless you happen to have a whole lot of devices you want backed up. SpiderOak doesnt have free storage on offer? The biggest flaw in SpiderOak ONEs security is the complete lack of two-factor authentication. It's not ideal, but my priorities start with a focus on privacy, then Linux compatibility. I follow the instructions on their website to reinstall the device and that fixes the problem. Press question mark to learn the rest of the keyboard shortcuts Finally, SpiderOak ONE also supports connecting through an HTTP proxy server, making it a good choice if this is functionality that you require. It will also tell you how much of your data is yet to upload and how frequently it will do so. 50GB per employee. As mentioned earlier, this is something you dont see all too often with cloud backup. We are independently owned and the opinions expressed here are our own. BoingBoing has the story. Not even photo backup. The client is divided into five main tabs: dashboard, backup, manage, sync and share.. Closed source with a years-old discussion to open source it. In the case of any of these circumstances, SpiderOak will notify users of their information being shared, unless the company believes the disclosure may result in bodily harm of another person. 1TB + 10GB per employee. ElephantDrive is a versatile backup service that suffers from some serious flaws. In fact I've forgotten to simply go retrieve what I need from my local Time Machine backups on the NAS4Free box and just use the SpiderOak recovery. Race/ethnic disparities in HIV testing and knowledge about treatment for HIV/AIDS: United States, 2001. My experience with SpiderOak is very good. The only thing it still syncs is the SpiderOak Hive folder (think of it as your "DropBox" folder that automatically syncs, no need to configure) Have looked at other ones that claim to be zero knowledge. Click to share on Reddit (Opens in new window) 7 Responses to SpiderOak Review. I've been a paid user of SpiderOak since 2011. My one complaint is that their Android app SUCKS. To learn more about our top pick, check out our Dashlane review, or you can try out SpiderOaks own Encryptr password manager. Despite hosting its data centers in the U.S., SpiderOak has taken significant measures including private encryption, an excellent privacy policy and limited collection of metadata to ensure that your data remains confidential. I can't even IMAGINE what would prevent them from implementing it after all this time, but there's no sign of it. Although SpiderOaks customer support is decent, it does leave a bit to be desired, as theres no support forum or way to quickly reach out to the support department. For a while they compensated me with a free account, but earlier this year they had the audacity to put me back on a paid plan even though several years of bugs Id contacted them about hadnt been resolved so I filed for divorce. I was also considering sync.com with Cryptomator but It flagged up no errors or warnings just went ahead and made a mess. It also happens to me. In the manage tab, youre given an overview of all the files youve already backed up, as well as buttons for downloading the files to the current device and removing them from the server. New year, new secure backup software version. In the dashboard tab, youre given an overview of your backup, your sync and share activity, as well as a list of all your devices. You cant backup your mobile device, but you can access backed up data from your desktop and download anything youve placed in your hive folder. SpiderOak is basically a small file back-up/retrieve service. That hurts when storage is tight. By default this will your download folder, but you can change this to any folder you wish or have SpiderOak ONE restore the files to their original location on your device. not trustworthy. Your username, share ID and/or first and last names are also shared with other users, and aggregate information stripped of personal identifiers are used to analyze SpiderOaks products. Pricing could also be a lot better, as SpiderOak is relatively expensive compared to other services, such as Backblaze. e.g. Im still not sure what that means as I am attempting to back-up my data. The command line is available on all three desktop platforms, including macOS and Linux.