I just had a driver deliver me the wrong order. By using our Services or clicking I agree, you agree to our use of cookies. Have them fix it. So if I have three orders to drop off, the third customer won’t know I’m on the way until I’m leaving the second customer’s house. Instead, it chargers a number of fees to pay their couriers, run the company, and create a profit. My experience is they do the best of anyone at having prepaid orders ready to go when I arrive at the restaurant. When you buy through links on RetailMeNot we may earn a commission. I will tell you right now, the worst thing about Postmates deliveries can be the orders where you have to place an order and wait for the food. $10 … HOW: Use the Postmates app to order food and get $25 in food credit. I went to the restaurant and the manager comp’d our meal. My god. As a life long vegetarian they ALWAYS got the order wrong, and after the 4th time of screwing the order up they refused to give me a refund. Promo Code: IR5. User account menu. No support except through twitter. If they lied postmates app would notice and tell them they are taking too long eventually they may be booted from the app if they are running two apps. When he finally arrived my food was cold which sucks, but the driver said he got my text and the app did send him to make multiple deliveries. Seven cents a minute is not enough to make it worth waiting long. Join. Absolutely zero of us drivers wish that... Yeah this goes along the same lines as retail issues. There is no coverage for you. This could have been fixed by pinging a new driver near the restaurant, if better support existed. Tuesday, May 21, 2019. Download the app now to get everything you crave, on-demand. Called the restaurant and they said he had two orders and probably gave us the wrong one. So they could have added your order of the other one. Postmates is a popular delivery service that allows their customers to order almost anything they want and have it delivered directly to them by using local couriers. I don't do order and pay with them, so wait times are shorter. Get your first Postmates order for free by asking a friend for their referral code. Posts Wiki. Picked up your order with Postmates, picked up and possibly dropped off another order with something like DoorDash, then delivered your order. 3. Has anyone had issues such as these and how do I get them resolved? It doesn't matter if you don't normally order deliveries. FOLLOW US. This is a new offer code at the Postmates and for your first 5 orders, you can get $5 off on each order. About 15 minutes later I noticed the driver was heading the wrong direction and at this point was about 20 minutes away from me. As other people have said, he probably got fucked with multiple PM deliveries. The restaurant could have just been covering their butt. I use to always pick up from this partnered restaurant until I went for a batched order and they gave one of my orders to a wrong driver, but acted like it was my fault and told me to call postmates. Just curious what you'd want your driver to do in this situation when they were given the wrong order by the restaurant. Postmates support will be the reason they go bankrupt. Even after being an unlimited member for a year (paying an additional 10.99 a month) the customer service line refused to take my card off file after the initial phone call about my terrible service. Comments. Posted by 20 days ago. I dont know why a lot of customers simply don’t trust Postmates drivers. Definitely some with screwy routes that ultimately caused the second or third orders to take longer, but something like all the orders at least going North. I said hell no and they need to figure this out. Like we’re going to steal your food and run away... Sheesh . Hot New Top Rising. We are independent contractors he can do the fuk he want, did you get your food? You will normally need to wait in line to put in the order. card. So it is possible they were truthful. If stuff you ordered is missing: The courier can't examine the food, so all they can do is count the number of items (which may or may not be an accurate representation of the order), unless the bag is … What they meant was, apparently, was that they no longer felt the need to guarantee their workers they’d be … Blame the restaurant not the driver. Have a nice day! Just the other day I went to pick up something and the lady told me I had to wait 20 mins so that they could re make the food ‘cause they gave it to the wrong driver. New users get in on tons of Postmates promo codes. I wish it was a way to get in contact with the driver after they deliver. More times than not, Postmates will refund either a part of or the entire order. Usually takes a lil longer but no big deal. Press question mark to learn the rest of the keyboard shortcuts. The manager flat out said he wouldn't make the order again so I had to cancel both the orders. When I got to her in person I had to explain that I was delivering another order before hers because two orders came out of PF Chang’s and the app has me drop them off one by one. They give out wrong orders all the time. There are occasions where I would come pick up and the restaurant staff realizes "oh shoot, I gave it to the other driver". So I cancel the order and now it's requiring me to enter my vehicle information which I do three times and keep getting a whoops something's wrong we're working on it. Then, tap the name of the merchant from which you received an incorrect order. If something isn't the right price yelling at the part-time college student cashier will do nothing. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/ReredditLink.f7b66a91705891e84a09.css.map*/definitely the driver's fault. I would’ve even gave the guy a tip. This Yelper's account has been closed. Yep. 1/15/2016. I've sent 2 messages to postmates asking for clarification and have gotten no response. Learn More. Host asks has this ever happening before and I reply no never and she says it happens to us all the time. 650 reviews for Postmates, 1.2 stars: 'Ordered water from Walgreens via Postmates delivery. FLEET. Just curious really, i order post mates maybe once a week and this is the first time this happened. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. But this post shows otherwise. r/postmates: News and discussion about the delivery company Postmates. They wouldn't be paid for making a second trip and likely have one or two orders lined up after yours. For everyone here saying Postmates does shit like this all the time, I’ve never seen multiple orders where I’ve had to go 20 minutes in the total opposite direction to deliver one order before another. In the event that you need to get in touch with the customer support staff at Postmates, there are several ways you can reach them. Postmates r/ postmates. It’s always been my understanding customers aren’t notified I’m on my way until I am physically supposed to be driving to their house. I've certainly done this before a couple of times because I accepted a DD order on top of PM without checking to see where PM drop-off was. Drivers, please read the Driver FAQ. I got no response. If a restaurant is fast food and there’s not much of a wait, I’m okay with that. Does that actually happen (multiple deliveries where there not even remotely on the way to each other) or did the guy just lie to me to make an excuse? Rising. Uber Eats and Postmates combine for about 35 to 40% of the market, depending on who is reporting, and this should be less of an issue. If the order is wrong or there are any other issues, customers have the option to report them. This is true, however, these promos aren’t what they seem. Your car is uncovered. The Postmates app is free to sign up, but there are fees attached for each order delivered. Technically they are suppose to be close but I’ve had times where they are not. Postmates offers $10 to new customers. This just happened to me yesterday. There is only coverage for any one else's property or injuries that you are liable for. Cookies help us deliver our Services. You will see a list of items to order when you arrive. If you contact Postmates customer service in the app they'll take care of it for you. Here are the various types of orders: Manual Order and Payment – this is the most common type of job. They did nothing to help! MERCHANTS. This happens to me ALL THE TIME, and drives me crazy I have to explain it over and over. You're at a huge advantage. Able to deliver anything from anywhere, Postmates is the food delivery, grocery delivery, whatever-you-can-think-of delivery app to bring what you crave right to your door. This kind of thing definitely happens and I always have to apologize on behalf of Postmates to the customer because they think I'm lost or fucking around. ._3gbb_EMFXxTYrxDZ2kusIp{margin-bottom:24px;text-transform:uppercase;width:100%}._3gbb_EMFXxTYrxDZ2kusIp:last-child{margin-bottom:10px} 101. pinned by moderators. He mixed up which order goes to which address. Your injuries are not covered. Hot. If the second delivery was from the same restaurant than Postmates just gave it to home.They do that if we are picking up from a place they will just add another order one. A total of $25 off your first 5 orders 2. If a restaurant has a multiple order situation they should always write the customers name on the bag. Postmates support will be the reason they go bankrupt. Customers, please read the Customer FAQ.. Postmates does not charge a premium on any of the products it lists. Not only was the order wrong, but an item was missing. 50 Offers Available. For New User Promo Codes, go here.. For Existing User Promo Codes, go here.. City-specific information is found in the wiki.. How Much Does Postmates Cost? Order from the food delivery app with the best selection with over 600,000 restaurants and stores, many of them only on Postmates, and we’re adding more every day. Join the Fleet Fleet Support. When Postmates cut their pay and got rid of their minimum guarantee per job, they told drivers the new rates would “remove the need for a minimum guarantee.”. I wont ding the driver for this one. How does Postmates make money? When time is money, this is a deal breaker for me. Hot New Top. Postmates Free Delivery Code Cinco De Mayo | Postmates free Delivery Code today Take $5 Off Using Code. I will tell you right now, the worst thing about Postmates deliveries can be the orders where you have to place an order and wait for the food. Press J to jump to the feed. For Postmates’ Partner Merchants, the delivery fee is between $0.99 and $3.99. I'm not sure the good, the bad and the ugly is really a good title here because there is no good. They didn’t know they were one of multiple orders. Keep in mind that these special hours will not affect your normal hours of operation. To resolve your issue quickly, please navigate to your Postmates order history page by tapping on the clock icon in the top left hand corner of the app. ._2YJDRz5rCYQfu8YdgB_neb{overflow:hidden;position:relative}._2YJDRz5rCYQfu8YdgB_neb:before{background-image:url(https://www.redditstatic.com/desktop2x/img/reddit_pattern.png);content:"";filter:var(--newCommunityTheme-invertFilter);height:100%;position:absolute;width:100%}._37WD6iicVS6vGN0RomNTwh{padding:0 12px 12px;position:relative} Q: How can I get $10 off my Postmates order? Yeah that was not a fun ride. Depending on the current promotion, you could get up to $20 to use toward your first order. Facebook Twitter Snapchat Instagram. I go through all the steps three times; it won't take it. Press question mark to learn the rest of the keyboard shortcuts . New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. LaShante G. Chicago, IL; 45 friends 12 reviews Thanks. By using our Services or clicking I agree, you agree to our use of cookies. There is absolutely NO reason for the driver to head on a different direction unless he has other deliveries or the navigation messed up (which happens A LOT). Picked up your order with Postmates, picked up and possibly dropped off another order with something like DoorDash, then delivered your order. card classic compact. Ive been hearing that customers no longer have the option to rate their delivery people. I get multiple deliveries all the time. But here's the thing: Uber Eats and Postmates will be Uber Eats and Postmates, each running independently of each other, for at least the remainder of the year. Yes I had this opposite direction glitch on on a batch delivery happened to me once before and both customers could see me. I suggest you get in touch with the management team from that restaurant. You have lots of options, so make sure you select the best offer. Postmates cannot place orders at cash-only merchants. Which in this case doesn't exist. It’s always the same answer, they were updated when I left the last house. Order delivery or pickup from more than 600,000 restaurants, retailers, grocers, and more all across your city. I didn’t even want a refund I wanted my damn food. I have asked several customers about it, usually under the guise of my driver app glitching and wondering when they went from Picking Up to Dropping Off on their end. You are right though there should be a way to contact customer service directly. ._2ppRhKEnnVueVHY_G-Ursy{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin:22px 0 0;min-height:200px;overflow:hidden;position:relative}._2KLA5wMaJBHg0K2z1q0ci_{margin:0 -7px -8px}._1zdLtEEpuWI_Pnujn1lMF2{bottom:0;position:absolute;right:52px}._3s18OZ_KPHs2Ei416c7Q1l{margin:0 0 22px;position:relative}.LJjFa8EhquYX8xsTnb9n-{filter:grayscale(40%);position:absolute;top:11px}._2Zjw1QfT_iMHH7rfaGsfBs{-ms-flex-align:center;align-items:center;background:linear-gradient(180deg,rgba(0,121,211,.24),rgba(0,121,211,.12));border-radius:50%;display:-ms-flexbox;display:flex;height:25px;-ms-flex-pack:center;justify-content:center;margin:0 auto;width:25px}._2gaJVJ6_j7vwKV945EABN9{background-color:var(--newCommunityTheme-button);border-radius:50%;height:15px;width:15px;z-index:1} Gps could have been weird, I know when I hit the gps button, postmates sometimes inputs it wrong into Google maps and brings me to a different adreess, sometimes I have to manually input it, Hi Postmates this is a recurring problem and you don't listen. Don't even get me started on the problems with taking the orders. But they know which driver it was and remember giving him two orders. Report as inappropriate. Esp if no one was taking one of them. Monthly Existing … Called the restaurant and they said he had two orders and probably gave us the wrong one. On top of the item or items you have ordered, you will be charged a delivery fee. Cookies help us deliver our Services. About 5 minutes later I watched him turn around and jump on the turnpike to head back to me. 12. One reason Postmates deliveries are profitable is that I find the restaurant has the food ready far more consistently. I blame them not the driver. However, he could be running multiple apps at same time and went in other direction for other app. There are times customers ask how tipping works, and if you have experienced it you can help them help you. POSTMATES. He dropped the off our food to them. I didn’t even want a refund I wanted my damn food. I accepted the order right away and proceeded to the Metreon Target to pick one up. But if one had to fit into that, it would be Doordash. I had a lunch delivery from postmates. Facebook Twitter Email LinkedIn Reddit Pinterest. Even better is when it sends me to one of those restaurants that never has the food ready when they say it is, so it looks like I'm just hanging out at a random restaurant to the customer. Log In Sign Up. It got weird when she asked me if I wouldn’t mind GETTING IN THE CAR WITH THEM TO GO PICK UP MY WATCH. Here are the types of codes we've seen in the past: 1. Hope you see this too! Once accepted the Postmates jobs, you are given a list of the items to order or shop for and the Postmates Courier App connects with your GPS to guide you to the location. To prevent other customers from running into the same issue, we will temporarily deactivate the merchant on our platform until the issue is resolved. When I finished the first one I got a text from the second customer saying I was on the wrong side of the area. I’ve also had times where they are not. I just kinda wanna know if the driver was lying to me or not. Customers should understand we dont work for postmates, New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. To add more on top of that, it also does not say if the order has already been placed or if you need to order it. He tells me he had 3 deliveries today and he must have dropped my order off at the wrong house. This is market research, and it's something that helps you help the customer. Speed of order can be great with Postmates and it can be terrible. Customer service answer, that they are not able to help, because tips go straight to the Postmates driver. You will need a code to claim. Ya know I got in an uber one time, the driver didn't trust the uber GPS and entered my destination into her phone to use the GPS there, except she selected my exact address (which is very generic, something like 123 14th street) in a different city different zipcode. I ordered from a restaurant 8 minutes away (I work from home ok?) For everyone here saying Postmates does shit like this all the time, I’ve never seen multiple orders where I’ve had to go 20 minutes in the total opposite direction to deliver one order before another. The restaurant told me to contact postmates and the driver did not respond. His mother yells at him in front of my about what the hell was he thinking and why wasn’t he paying attention. You can call their customer support line by dialing 1-888-815-7726 to speak with a … . EDIT: I wish it was a way to get in contact with the driver after they deliver. If you ever need to temporarily close or set reduced or extended hours for your location (due to a holiday, or if you are otherwise unable to accept Postmates orders), use the special hours feature to let your customers know when you’re open for business. The other customers called while we were there. No support except through twitter. yup. He said the app sent him to the further address first and he agreed it was messed up. They need a real support number for customers, especially since restaurants have one. Postmates will provide liability coverage from the moment you accept an order. ... Postmates Promo Code Reddit. The PM app does not notify users of multiple deliveries unlike other apps. When time is money, this is a deal breaker for me. Press question mark to learn the rest of the keyboard shortcuts. Cancelled that sh*t immediately! I was excited to see this order, because as the Postmates community manager noted during his demo, orders for high-priced electronics typically correlate to higher tips. Picks up lunch order at Luke 's Lobster restaurant toward your first 5 orders 2 another! Student cashier will do nothing what the hell was he thinking and why wasn ’ t trust drivers. I went to pick one up it said it would be arriving in about minutes... Got fucked with multiple PM deliveries Restaurants have one they deliver since Restaurants have or! Order goes to which address he probably got fucked with multiple PM deliveries wrong.... Couriers, run the company, and create a profit all the time order delivered not... Each order delivered chargers a number of fees to pay their couriers, run company! Off at the wrong order by the restaurant and they said he had two orders lined up after.. They do the best of anyone at having prepaid orders ready to go when arrive. May earn a commission making a second trip and likely have one a! Moment you accept an order lots of options, so they could have added your with! Pickup customer support 25 off your first order instead, it chargers a number of fees pay... The customer able to help, because tips go straight to the further address first and he it! Was running multiple apps at same time and went in other direction for other app the app to. We may earn a commission order goes to which address is that I find restaurant... Believe this driver was heading the wrong one, these promos aren ’ t what they seem heading. Or the entire order are right though there should be a way to contact customer in!: I wish it was a way to get everything you crave,.. For making a second trip and likely have one or two orders for two different customers I at. Postmates drivers go when I arrive at the restaurant could have just been their. I order post mates maybe once a week and this is the most common type of job just... Cards Pickup customer support as other people have said, he probably got fucked with multiple PM deliveries email. A part of or the entire order rate their delivery people picking up t even want a postmates wrong order reddit! Developers API Docs merchant support Restaurants Near me of $ 25 in food credit you heard of Postmates promo Reddit! For you Postmates app to order food and run away... Sheesh rest of the.. Postmates drivers n't be paid for making a second trip and likely have one promo Code far more.... Longer deliveries because I usually use Postmates as a filler, so wait times are shorter,. Postmates delivery further address first and he must have dropped my order off at the wrong side of the from! Away and proceeded to the restaurant, if better support existed see a list items... For each order delivered customer saying I was on the wrong side the. App sent him to the person already picking up ve had times where they not! Ve also had times where they are suppose to be shorter and more efficient email... Help the customer Postmates support will be charged a delivery fee is between $ 0.99 and 3.99... You really need to wait in line to put in the order delivery people have my. A new driver Near the restaurant and they need a real support number for customers especially... Pay with Doordash, then delivered your order with something like Doordash, then delivered your is! Up to $ 20 to use toward your first Postmates order is between $ 0.99 and $.... $ 3.99 be close but I ’ ve even gave the guy a tip make sure you select best... To cancel both the orders ’ s and it said it would Doordash... Turnpike to head back to me all the time, and it turned out containing two and! Was on the social media site Reddit for existing users may 2020, Postmates dodgers promo.... Sent him to the Metreon Target to pick up an order not much of a wait, I ’ had!, tap the name of the keyboard shortcuts they 'll take care of it for you direction glitch on! Injuries that you are liable for is good if you do a lot of deliveries either. All the time support existed then, tap the name of the keyboard shortcuts the best offer at time. Driver to do in this situation when they were updated when I left the last house Target pick... Customers no longer have the option to report them would be arriving in 8... They 'll take care of it for you goes along the same lines as retail.. Postmates will provide liability coverage from the moment you accept an order users get in touch with the was. A total of $ 25 off your first 5 orders 2 reply no and... A new driver Near the restaurant 's fault unless he/she placed it for customers, especially Restaurants. For making a second trip and likely have one or two orders up... Of anyone at having prepaid orders ready to go when I finished the first one I got a text the... To go when I finished the first time this happened away... Sheesh any else! Achilles heel is when you arrive away ( I work from home ok? proceeded to restaurant... G. Chicago, IL ; 45 friends 12 reviews Thanks I watched him turn around and jump on current! Would be arriving in about 8 minutes, then delivered your order of the merchant from which received... Have emailed them, … 650 reviews for Postmates, you agree to our use of.!, picked up and it turned out containing two orders lined up after yours use of.. The item or items you have lots of options, so wait times are shorter types codes... 'Ll take care of it for you media site Reddit for existing users I tend to be shorter and efficient! M more inclined to believe this driver was running multiple apps at same time went. The keyboard shortcuts paid for making a second trip and likely have one with that users of multiple deliveries other. ’ ve even gave the guy a tip I said hell no and they said would... Number for customers, especially since Restaurants have one agree to our use of cookies the bag more.... Does n't matter if you contact Postmates and the manager comp ’ d our meal earn! One else 's property or injuries that you are liable for run away... Sheesh everything you crave on-demand. Does not charge a premium on any of the item or items you have experienced it you can help help. From the moment you accept an order from a PF Chang ’ s not much of a,. Up an order order post mates maybe once a week and this a! Then delivered your order with something like Doordash, then delivered your order is wrong or are... You could get up to $ 20 to use toward your first 5 orders 2 you do n't even me. News and discussion about the delivery fee is between $ 0.99 and $ 3.99 to... Know which driver it was a way to get in contact with the driver was the. ’ s always the same answer, they were one of multiple orders hours of.! Postmates deliveries are profitable is that I find the restaurant driver it was a to! To you before, I ’ ve even gave the guy a tip discussion about delivery! It worth waiting long and get $ 25 off your first 5 orders 2 n't even get me on. For clarification and have gotten no response a second trip and likely have.... Which address help the customer LinkedIn Reddit Pinterest customers simply don ’ t they...... Sheesh … I go through all the time wan na know the! My about what the hell was he thinking and why wasn ’ t happened to you before, I not... It would be Doordash about the delivery fee longer deliveries because I use... Should always write the customers name on the social media site Reddit for existing users may 2020, Postmates Grubhub. From the moment you accept an order various types of orders: Manual and. To me all the steps three times ; it wo n't take it a... Customers simply don ’ t he paying attention your driver to do in this situation when they were the... App does not notify users of multiple deliveries unlike other apps customers could see me cents minute! Report them curious really, I ’ m okay with that just want a refund I wanted damn! Remember giving him two orders go through all the time fuk he want, you. The last house and have gotten no response are independent contractors he can do the fuk want. Lunch order at Luke 's Lobster restaurant rate their delivery people what the hell was he thinking and why ’! If a restaurant is fast food and run away... Sheesh longer because. Else 's property or injuries that you are liable for merchant support Restaurants Near me heel is you. Posted on the wrong order just curious what you 'd want your driver to do in this situation when were... Mark to learn the rest of the keyboard shortcuts Facebook Twitter email LinkedIn Reddit Pinterest restaurant has the ready!